terms and conditions
Membership Terms and Conditions Queensland
a) Access Pass means your membership card allowing you to enter the Club.
(b) Access Pass Fee means the Access Pass Fee specified in the Agreement.
(c) Agreement means this membership agreement made between you and Universe Gym incorporating the documents referred to in clause 2(b).
(d) Billing Account means the bank account or credit card nominated by you to have your direct debit Membership Fees deducted from.
(e) Club means the Universe Gym as specified in your Membership Agreement or any such Club that your membership may be transferred to.
(f) Club Access means the initial Joining Fee and Access Pass Fee specified in the Agreement.
(g) Club Rules mean the Club rules as amended from time to time, which are located at the Club.
(h) DD Membership means a weekly membership, with recurring fortnightly direct debit payments.
(i) DD Membership Fee means the fortnightly fee payable for the DD Membership inclusive of any Payment Provider fees.
(j) Dishonour Fee means a $6.00 fee.
(k) Pre-Workout Questionnaire means the pre-workout questionnaire that the member is required to complete prior to using the Club.
(l) Foundation Member means a Member that has a Foundation Membership as categorised by this Agreement.
(m) Universe Gym means the entity specified on your Membership Agreement and includes its heirs, estates, agents, representatives, officers, directors, shareholders, successors, affiliates, subsidiaries and employees.
(n) Joining Fee means the fee specified in the Agreement.
(o) Member means the individual who has entered into this Agreement with Universe Gym
(p) Membership Agreement means the form provided to you by Universe Gym requiring you to provide the relevant details to Universe Gym (e.g. name, address, payment card details) relating to your membership.
(q) Membership Fees means the fees that are due and payable by you pursuant to this Agreement.
(r) Minor means members under the age of 18.
(s) Paid In Advance (PIA) Membership means Members that have paid in advance according to the level of PIA membership as specified in this Agreement.
(t) Payment Agreement means the Agreement between you and us permitting our Payment Provider to provide the direct debit and credit card payment facilities to you on our behalf in accordance with the Payment Provider’s Direct Debit Service Agreement.
(u) Payment Provider means the payment provider specified from time to time by Universe Gym, which is currently Clubfit unless Universe Gym otherwise specifies.
(v) Payment Provider’s Direct Debit Request Service Agreement means the Payment’s Provider’s service agreement provided to you by Universe Gym
(w) Policies means the Universe Gym membership policies as amended from time to time, which are located at www.universegym.com.au and available at your Club on request.
(y) Products means any products that are purchased pursuant to Universe Gym sale of goods terms and conditions.
(z) Staffed Hours means the hours for the Club, which are located at the entrance to the Club or at www.universegym.com.au
Universe Gym reserves the right to change the Staffed Hours at any time without notice.
(aa) Written Notice means notice in writing, given in person, by email or post to the parties’ last known address.
(ab) Transaction Fee Means $0.60 Transaction Fee Payable on your chosen cycle (Weekly or Fortnightly). Please note Universe Gym do not receive Transaction fee directly.
(ac) Cancellation fee Means $100 cancellation fee payable when Breaking a Contract if the member is still inside the terms of the contract. (Note this fee is not payable if you are outside of your terms and conditions but a member will still need to contact a Universe Gym Staff member directly either in person or via email to cancel and your cancellation will be processed within 2 days but Universe Gym Reserve the right to take up to 14 days to process the request to cancel, Please note social media is not a sufficient form of contact to cancel).
(Ad) Universe Gym Reserves the right to change Premises/Address Without Prior Notice.
(ae) Exit interview mean a series of questions all members must answer to complete the cancellation process.
2.Terms and Conditions
(a) Your membership is governed by this Agreement.
(c) Accepting this Agreement does not automatically entitle you to a membership as your application may be subject to further review by Universe Gym.
(d) Universe Gym reserves the right, in its sole discretion, to amend this Agreement.
(e) Universe Gym holds, so far as a provision of this Agreement is for the benefit of a third-party, that provision on trust for the relevant third-party.
(a) Nature of Membership Your membership permits you to use Universe Gyms’ premises, facilities, equipment and services as shown and limited by the membership identified. Your membership is non-transferable by you unless deemed appropriate by Universe Gym.
(b) Change to Details You must provide Universe Gym with any changes to your details, which are relevant to your membership in writing.
(c) All Club Privileges Subject to clause 18, your membership entitles you to utilise “Universe Gym” branded clubs, as listed on the website.
(d) Membership Hold Universe Gym will only hold your membership in accordance with the requirements of the Universe Gym Membership Hold Policy available at the Club or at www.universegym.com.au
(e) Membership Transfer – Paid in Advance (PIA) A Member may transfer their PIA membership in accordance with the Membership Transfer Policy available at the Club or on www.universegym.com.au
(f) Membership Transfers - Direct Debit (DD) Members who pay fortnightly can transfer their membership in accordance with the Membership Transfer Policy available at the Club or on www.universegym.com.au
(g) Foundation Membership Members who duly complete and agree to this Agreement prior to the Club opening date are defined under the Policies as a Foundation Member. A Foundation Member has the privilege of maintaining the same membership price for the life of this Agreement. Termination of Foundation Membership privileges is effective on the date Universe Gym advises the member by Written Notice. Universe Gym reserves the right to terminate a Foundation Member’s privileges in the event of the following:
(i) A PIA membership is not renewed prior to its expiry date;
(ii) A PIA membership is transferred to non-Member; or
(iii) A PIA membership is cancelled or terminated; or
(iv) A DD membership is cancelled or terminated; or
(v) A DD membership is in arrears; or
(vi) A DD membership is transferred in accordance with the Membership Transfer Policy; or
(vii) A member’s conduct is improper, harmful or illegal and contrary to the best interest of Universe Gym and / or its Members.
(a) You agree to pay all Membership Fees as set out in this Agreement and agree to be bound by the direct debit terms and conditions as described in the Payment Agreement and the Payment Provider’s Direct Debit Request Service Agreement.
(b) For a DD Membership you must make your payments on a fortnightly basis in advance.
(c) For a PIA membership, you must pay your membership in advance according to your level of PIA membership as indicated by Universe Gym to you.
(d) For all memberships you must make payment of the Club Access and pro-rata amount in advance and the balance of the Membership Fees by way of direct debit (or if PIA by way of credit, cash or EFTPOS).
(e) You must provide to Universe Gym, in the form requested by Universe Gym, a Payment Agreement authorising Universe Gyms’ Payment Provider to debit the Membership Fee due for each direct debit period from your Billing Account.
(f) Universe Gym will endeavour to contact you by phone, sms or email to inform you of any overdue payments. In the event that Universe Gym cannot contact you, it will provide you with Written Notice of overdue payments.
(g) A Member will be charged a Dishonour Fee in the event that a fortnightly direct debit payment is dishonoured by their financial institution.
(h) A Member will be charged a $29.00 fee if their Access Pass is damaged or lost and requires replacement.
(i) Additional fees (being bank charges or administrative charges incurred by the Payment Provider) will apply for any overdue or late payments.
(j) If there are repeated failures to meet your payment obligations (other than through the fault of Universe Gym or its Payment Provider), without prejudicing Universe Gyms’ rights to recover any overdue payments, your membership may be suspended or terminated by Written Notice to you.
(l) Universe Gym reserves the right, at any time, to change the Membership Fees charged to Members for use of the Club facilities. Universe Gym agrees to use reasonable endeavours to provide you with Written Notice of the changes. The changes will take effect 30 days after the Written Notice has deemed to be been received by you. We deem receipt to have occurred 2 business days after the Written Notice was sent. At the end of the 30 day period, you authorise Universe Gym and/or the Payment Provider to debit the new amount to your account.
5. Minimum Age
(a) All Members of Universe Gym must be a minimum of 14 years of age. All Minors must have a parent or legal guardian agree to the terms of this Agreement. All Minors must attend the Club to obtain a membership.
(b) Minors aged between 14-15 years of age must comply with the restrictions outlined in the Membership Age Policy available at the Club or on www.universegym.com.au
(c) Minors aged 16-17 years of age must comply with the restrictions outlined in the Membership Age Policy available at the Club or on www.universegym.com.au
6. Staffed Access
(a) A Member may be subject to a Staffed Access only membership, which will only allow them to attend the Club during Staffed Hours.
7. Access by Non-Members
(a) Universe Gym only grants Members, unless otherwise specified in this Agreement, access to the Club. No Member is permitted to bring a non-Member into the Club.
(b) If a Member breaches clause 7(a) of this Agreement, the Member acknowledges that:
(i) they accept responsibility and liability on their personal behalf for any injury, loss or damage attributed to the non-Member whether or not caused through the negligence of Universe Gym;
(ii) the act of bringing a non-Member into the Club constitutes automatic acceptance by the Member of a new membership for the non-Member. The Joining Fee and Access Pass Fee, in addition to the DD Membership Fee, will be charged to the Member in the following ways:
(1) for a Member who holds a DD Membership, this amount will be deducted from their nominated bank account; and
(2) for a Member who holds a PIA Membership, the Member will receive an invoice for this amount;
(iii) payment of the amount in accordance with the clause above will entitle the non-Member to use the Club for one fortnight;
(iv) in order for the non-Member to take advantage of the new membership, they will need to attend the relevant Club and comply with all of the obligations that all new Members are required to comply with pursuant to this Agreement; and
(v) Universe Gym reserves the right to terminate the membership of the Member who brings a non-Member into the Club.
(a) It is a condition of this Agreement that you participate in a scheduled Member orientation program.
(b) The orientation focuses on various aspects of the Club including, but not limited to, Club layout, amenities and entry and exit areas.
(c) Universe Gym may suspend or terminate this Agreement in the event of unsatisfactory completion of the Club orientation prior to the commencement of exercise.
(d) You acknowledge and agree that "Universe Gym" branded clubs may have different equipment and/or a different layout. You acknowledge and represent to Universe Gym that you will seek assistance from Universe Gym personnel before using equipment that is unfamiliar to you.
9. Physical Condition
(a) It is your responsibility not to use any equipment which may adversely affect any medical condition.
(b) You hereby represent to your Club and Universe Gym and their directors, officers, employees, contractors and agents that, to the best of your knowledge, you do not have any physical, medical or other disability or condition which may be affected or aggravated by, or which may result in any sickness, injury or death to you as a result of, your use of the Club or its facilities.
(c) If you have any health or medical concerns now or after you join as a Member of the Club, you must discuss them with your doctor before using the equipment or the Club.
(d) You acknowledge that Universe Gym did not give you any medical advice before you used the equipment, and cannot give you any medical advice after you use the equipment.
10. Pre-Workout Questionnaire
(a) It is a condition of membership with Universe Gym that each Member, prior to using the Club, has to complete the Pre-Workout Questionnaire.
(b) You will not be permitted to use the Club until you have completed the Pre-Workout Questionnaire.
(c) Universe Gym reserves the right to restrict, suspend or terminate your membership if Universe Gym is of the reasonable opinion that you are unfit to utilise the Club on a 24/7 basis. If your membership is restricted or suspended for this reason, your membership will not be reinstated until you provide Universe Gym with a medical certificate confirming that you are fit to train.
11.Video and Audio Surveillance
(a) For security purposes, Universe Gym uses video and audio surveillance equipment to monitor the Club on a 24 hour basis.
(b) By accepting this Agreement you acknowledge that by accessing any “Universe Gym” branded club you will be subject to video and audio surveillance and recording.
(c) Video and audio surveillance is limited to the floor area only, and is not within the walls of the bathrooms or assessment rooms.
(a) You understand and acknowledge that Universe Gym purchases or leases the equipment from a third party and therefore does not manufacture any of the fitness or other equipment used in the Club.
(b) You understand and acknowledge that Universe Gym is providing recreational services and may not be held liable for defective products or equipment.
(c) Universe Gym reserve the right to Change/remove/replace Equipment with no prior notice.
13. Liability for Property
(a) Universe Gym is not liable to you for any personal property that is damaged, lost, or stolen while on or around the Club including, but not limited to, a vehicle or its contents or any property left in a locker.
(b) If you cause damage to the Club or any equipment you are liable to Universe Gym for its cost of repair or replacement.
14. Release and Indemnity
1. Universe Gym is entitled to ask you to agree to exclude, restrict or modify its liability for death or any personal injury suffered by you on Club premises, or from the use of our facilities or equipment.
2. If you accept this Agreement, you agree to restrict the liability of Universe Gym if you are killed or injured, with the result that compensation may not be payable if you or a third party suffers death or personal injury.
3. Universe Gym may refuse to provide you with the services if you do not agree to exclude, restrict or modify your rights by accepting this Agreement. Even if you accept this Agreement, you may still have further legal rights against Universe Gym.
4. A parent or legal guardian of a child who acquires recreational services for the child cannot legally agree to exclude, restrict or modify the child's rights.
15. Release and Indemnity (Queensland)
1. You use the facilities provided by Universe Gym at the Club at your own risk and acknowledge that the use of the Club may involve risk of injury, whether caused by you or another party. By accepting this Agreement you agree that Universe Gym will not be liable for any loss, injury, damage or theft of property, belonging to or brought onto Club premises by you, or for any death, personal injury or illness on Club premises, or from using our facilities or equipment.
2. This release does not apply if your death or injury results from gross negligence on our part.
16. Cooling Off Period
(a) All new memberships are subject to a cooling off period of 10 business days.
(b) A request for termination of membership during the cooling off period must be made by Written Notice unless this Agreement is defined as an unsolicited consumer agreement under the Australian Consumer Law, in which case termination may be written or oral.
(c) For any membership terminated validly during the cooling off period, Universe Gym will refund to you the total of all Membership Fees.
17. Your Right to Terminate Your Membership
(a) You may terminate your membership at any time on the following basis:
(i) You provide a request for termination of your membership in writing to Universe Gym.
(ii) If your request for termination is for reason of permanent sickness or physical incapacity and this prevents you from using the Club:
(A) your request must be accompanied by a medical certificate evidencing such permanent sickness or physical incapacity;
(iii) In the event of death, your estate must provide written evidence in the form of a death certificate and all unused Membership Fees will be refunded.
(iv) If your request for termination is for reasons other than permanent sickness or physical incapacity:
(A) in relation to DD Memberships:
(1) you may terminate your membership at any time;
(2) you must provide Universe Gym with Written Notice of termination with Universe Gym processing your termination as follows: (a) Written Notices received before 5pm on a Business Day will be actioned that Business Day or (b) Written Notices received after 5pm or on a day other than a Business Day will be actioned the next Business Day; and;
(3) the Member will not incur any financial obligations under this Agreement on and from the date that the Written Notice has been processed and accepted by Universe Gym and the Member has a right to continue attending the Club until the Member’s pre-paid period expires.
(4) locked in contract Memberships are only a minimal term and payments will continue unless written notice of termination is received, after your term has ended you may cancel with no cancellation fee.
(5) Locked in contracts May have a cancellation fee, Universe Gym Reserve the right to continue Taking Payments as per the condition of the termed Contract Until the Cancellation fee is paid in full.
(6) There will be no refunds of unused memberships.
(7) Universe gym Except no responsibility for a members unsuccessful efforts to Provide written notice to cancel. (Universe reserve the right to close early and may not be available to answer a phone call) If you are finding it hard to Make contact Universe Gym Suggest email is the preferred form of written cancellation. (firstname.lastname@example.org)
(8) Staffed hours may change from Day to Day.
(9) Universe gym hold no responsibility for a members who forget the terms and conditions over time In relation to terms and conditions of Lock in contracted and methods of cancellations. (If you are unsure of your Obligations regarding the terms and conditions of your contract or whether you are still inside of lock in contract, Please contact Via email to be notified/reminded of your start and end dates regarding the members contract.
(10) None lock in contracts are free to cancel, after the first 30 days.
(11) None Lock in Contract are usually cancelled the day of receiving sufficient written Notice. (Note Universe Gym reserve the right to take up to 14 days after sufficient written notice has been received to process a none lock in cancellation)
(12) Universe gym are not responsible for a Member or Members forgetting to cancel and will not refund any unused membership fee's.
(B) in relation to PIA Members:
(1) you may not terminate the membership during the prepaid period (or get a refund), unless you suffer from a permanent sickness or physical incapacity as described in clause 17(a)(ii); and
(2) if you do not renew your PIA membership by the renewal date, your membership will automatically expire.
18. Exit Interview
(a) All membership types require each member to undertake a Exit Interview, the interview is a short questionnaire designed to help Universe Gym Caloundra to continue to offer a better service for our members and future members.
(b) All members agree to undertaking the Exit interview upon signing the membership agreement.
18. Universe Gyms’ Right to Restrict or Terminate Your Membership
(a) Universe Gym may restrict your membership (including by limiting access to Staffed Hours) at any time on the following basis:
(i) concern for the health and/or safety of the Member; or
(ii) non-compliance, improper or harmful conduct engaged in by the Member.
(b) Universe Gym may terminate your membership at any time on the following basis:
(i) you fail to make any payments of your Membership Fees;
(ii) Universe Gym reasonably suspects that you are engaging in illegal activity in the Club;
(iii) you fail to follow any of the Policies or Club Rules, or violate any part of this Agreement; or
(iv) your conduct is improper or harmful to the best interest of Universe Gym Members.
(c) In the event that Universe Gym terminates your membership in accordance with clause 18(b), termination will be effective on the date that Universe Gym sends Written Notice. You are liable for all financial obligations until that date. If you are a PIA Member, Universe Gym will not refund any unused portion of your fees.
(d) Upon termination of your membership by Universe Gym, you will cease to have access to the Club. Any money owing to Universe Gym when your membership ends, remains immediately due and payable and Universe Gym will deduct the amount outstanding from any refund which you may be eligible. If there is not enough money to cover the amount owing to Universe Gym, you must pay the balance of the amount owing.
(e) Upon termination of your membership by your election, you may continue to use the Club for any period that you have paid in advance. You will cease to have access to the Club once any period you have paid in advance expires.
(f) Termination or expiration of this Agreement shall be without prejudice to the rights of each party against the other in respect of anything done or omitted under this Agreement prior to such termination or expiration.
19. Termination and Unauthorised Cessation of Direct Debit
(a) If you terminate the Agreement or stop the automatic debit arrangement in a manner not described in the Agreement, then you may be liable to Universe Gym for any unpaid fees, or fees incurred by Universe Gym.
Universe Gym may assign or novate its rights under this Agreement at any time without prior consent.
21. Risk Warning
(a) Universe Gym warns that whilst you are on our premises using our Club and recreational services, you are at risk of suffering physical harm or personal injury including broken bones, soft tissue injuries, joint injuries, permanent disability or death. These injuries may occur from you:
(i) slipping on wet flooring;
(ii) being struck by weights;
(iii) colliding with equipment, or other Members;
(iv) engaging in strenuous exercise and activities; or
(v) incorrect use of equipment or Club,
(b) You acknowledge that any such injury may result not only from your actions but from the action, omission or negligence of others.
(c) You acknowledge and agree that the above mentioned injuries and potential causes of injuries are not exhaustive, and there are other unknown or anticipated risks that may result in injury, illness or death.
(d) You acknowledge that whilst every attempt is made to ensure that the recreational services and facilities provided by Universe Gym are safe, there are some significant and inherent risks involved, and you agree that you are participating voluntarily at your own risk and responsibility, thereby exposing yourself to certain risks.
I hereby agree that I have informed universe gym Caloundra of my following medical conditions (if any) and hold no claim against Universe gym Caloundra in the event of injury or death.